Return And Refund Policy

Our Guarantee

We are proud of the supplements that we’ve created, and we’re willing to stand behind them.

That’s why we want to know if you are unhappy with your Balance ONE supplements. Send us an email, at support@balanceone.com, and we’ll do our very best to help you.

Return Procedure

If you are unsatisfied with your purchase, we offer a 60-day return policy with no questions asked.

If you would like to return your product, please contact us at support@balanceone.com. We will then issue you with a Return Authorization Number and the shipping address for our returns center. The item must be returned to us at our return address, whether unused or used.

Outside of the initial 60-day return window, items must be unopened in original packaging, unused, and in the same condition that your order was received. Please contact us to arrange your return.

For international orders, please note that we cannot accept returns due to customs regulations and shipping costs.

Refunds will be issued within 3 business days of receipt of the returned products. When you return your item, please consider purchasing tracking to ensure the products are successfully delivered to the specified address.